•Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.
•Be fully responsible for customer satisfaction, own, manage all customer facing activities.
•As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
•Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
•Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
•Work actively with other departments and Maersk offices in other regions.
•Monitor agreed service levels
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
Your promise. Delivered.
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team’s and organization’s success
•University degree in a related area
•Strong customer understanding
•Focus on constant improvements with a flexible mind
•Efficient, decisive, result orientated
•Strong drive to give our customers a world class service
•Excellent command of written and spoken English, native Turkish
•Excellent interpersonal and communication skills
•Understanding the needs of the business and of the customer, 2-3 years of experience in related area is a plus
•Energetic, self-motivated and dedicated
•Willingness to be a team player
•Result-oriented with strong planning and organizational skills
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